The Business of Learning
The emphasis on making organizational learning an integral part of the organization, focusing on impacting key business metrics and how to measure and communicate effectively.
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Customer Education as a Growth Lever: A Conversation with Debbie Smith, President, CEdMA
Customer education can serve many roles. In some companies, it generates revenue. In others, it reduces churn, lowers support costs, drives adoption, or fuels expansion. The problem is not choosing the wrong role—it’s never asking the question in the first place.
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The Modern Challenges Reshaping Adult Learning
At its best, adult learning does more than transfer information. It builds confidence, reinforces identity, and helps people make sense of change without feeling left behind by it.
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Taking Stock of Data Literacy for L&D Professionals
Data literacy isn’t a destination. It’s a practice, and practices only improve when you know what you’re working with.
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From Badge to Business Value: Making Digital Credentials Work for Learners, Issuers, & Employers
There are plenty of programs that issue digital badges and certificates to their learners. But many of those credentials stop delivering value the moment they’re issued: Learners struggle to explain them, employers struggle to trust them, and learning teams struggle to show the impact of their programs. Drawing on research from over 500 employers and […]
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The End of the Essay & the Future of Evaluation
Professional educators understand that knowledge, comprehension, application, analysis, synthesis, and evaluation are developed through different learning methods and have to be assessed through different methods as well.
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Rethinking Work Design for the AI Era: A Conversation with Alex Kalish, Amazon Global Ops GenAI
The real value [of AI] shows up when teams become willing to challenge legacy assumptions and when they stop asking how to do the same process faster and start asking why the process exists at all!
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Band-Aid or Bandage? Moving from One & Done Tactics to Lasting Business Impact
Gaining a clear understanding of the Should, Is, and Cause for a given challenge can help move from a tactical to a strategic approach.
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Why Readiness Is Shaping the Future of Work: A Conversation with Alicia Sanchez, CAIO at MPF Federal
Where L&D still has unique value is not in owning content, but in shaping conditions, helping define when human judgment is required, designing learning into the flow of work, and enabling people to operate responsibly inside rapidly changing systems.
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How to Get Started with Skills-Based Learning
A thoughtful, evidence-based approach to identifying performance gaps and designing appropriate solutions will be far more effective than defaulting to training as the automatic answer.
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When Change Is the Work: A Conversation with Peggie Chan, Head of Change Management & Transformation at Ramboll
For L&D professionals who want more impact, more visibility, and more strategic partnership, change management may be the future they haven’t yet considered. Today, many organizations face constant transformation